Vertiefungsmodul V-ADM: Administration und Management I
Zielgruppe:
- Administrative Mitarbeiter
- Leitende Mitarbeiter/ Geschäftsführung
Kompetenzbeschreibung:
Nach Abschluss dieses Moduls kennen und verstehen die administrativen Mitarbeiter und die Führungskräfte von Gesundheitsorganisationen die Rolle der verschiedenen Managementaufgaben vor dem Hintergrund von e-Health- und Telemedizinimplementierungen. Sie beherrschen die Fähigkeiten um die individuelle Situation ihrer eigenen Gesundheitsorganisation zu analysieren und zu bewerten. Sie haben gelernt ihr Wissen aus verschiedenen Bereichen des e-Health-bezogenen Managements anzuwenden, insbesondere des Prozessmanagements, Personalmanagements, Datenmanagements, der Datenmanagementanalyse, des Finanzmanagements sowie des Kommunikations- und Änderungsmanagements.
Die zu dem Modul gehörenden Kompetenzen sind in der folgenden Tabelle mitsamt verlinkten Lehrinhalten aufgeführt.
| Kompetenzen | Beschreibung | Material-Links |
|---|---|---|
| Administration / General Mgmt / Governance | Develop leadership-supported strategies that support team and virtual working in HIT / eHealth / health informatics in administrative, legal, financial and management areas, and articulate the value of effective knowledge and information management with these. | The People of eHealth: Roles of eHealth Workers eHealth Management |
| Business Process Design / Workflows | Develop administrative, legal, financial and management business processes and workflows that integrate eHealth and telehealth technologies to improve care and allow different models of service delivery. | Business Process Design and Business Process Redesign |
| Financial and Account Management | Define basic processes and workflows for financial, billing, charging, collections and other revenue-related health data administration and management. | HIM: Healthcare Finances and Revenue Cycle |
| Data Compiling, Analysis, Modeling and Reporting | Determine appropriate data sources, key attributes of the data and the data quality (e.g. gaps, limitations for intended use) in relation to identified business needs. Use health information and ancillary software applications to create, run and analyze reports, as pertinent to your role. | Data Analytics Data Modeling Data Reporting |
| Communication and Change Management | Facilitate meaningful discussions between clinical, administrative and technical experts to ensure that health information and clinical records can be appropriately created, stored, aggregated and retrieved. Identify barriers for change and strategies for overcoming them through effective change management techniques and good practice. | Communication Management Change Management Stakeholder Management |